CCHL Servicing Default Specialist | Kennesaw

Capital City Bank Group, Inc.•Kennesaw, GA

46d

About The Position

Capital City Home Loans Servicing Default Specialist - Capital City Bank - More than your bank, your banker. Hours Mon - Fri 40 hours General Summary The Servicing Default Specialist II position is a member of the Loan Servicing Operations and Default Team with the primary responsibility for the effective management of accounts in various stages of delinquency or default. This role ensures compliance with regulatory and investor/insurer guidelines while providing exceptional service and support to borrowers during the default process. The Specialist will oversee a broad scope of default activities including collections, loss mitigation, bankruptcy, foreclosure, REO management, and audit support. All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Requirements

Knowledge of core, complementary and online banking systems.
Working knowledge of Servicing Director utilizing the Collections module to establish collection calls, welcome calls, and scoring models to efficiently collect on borrower accounts.
Must be able to effectively communicate with borrowers while maintaining privacy and respectful demeanor.
Analytical and problem-solving skills.
Sound judgment.
Ability to prioritize work, multi-task and display a flexible attitude.
Ability to manage time constraints and meet operational deadlines.
Ability to handle high pace work environment with unpredictable workloads.
Attention to detail and accuracy.
Interpersonal and teamwork skills.
Knowledge of Microsoft Office Suite.
Personal computer skills.
Use and knowledge of standard office equipment.
Minimum, high school diploma or equivalent required.
Three years of Mortgage Servicing experience preferred and relevant banking experience considered.

Nice To Haves

Bachelor’s Degree from an accredited college preferred.
3 years of collection experience servicing Conventional insured loans, FHA, USDA and VA loans.
2 years of experience as a “Single Point of Contact” or loss mitigation underwriting
2 years of default reporting experience
2 years of experience processing foreclosures or bankruptcies.
2 years of claim experience
2 years of property preservation experience
2 years of REO experience

Responsibilities

Establish collection call campaigns in accordance with “Servicing Alignment Initiative” guidelines.
Effectively communicate and educate borrowers, explaining the impact of delinquency on the loan and potential loss mitigation options.
Properly updating the servicing platform, including right party contact, promise to pay dates, and reason for default.
Perform skip tracing for borrowers we have no communication or good contact numbers.
Monitor incoming bankruptcy notifications and emails.
Send loss mitigation applications to borrowers’ authorization third parties.
Process Loss Mitigation Applications in accordance with CFBP, Investor and Insurer guidelines, including but not limited to:
Issuing required letters within required timeframes,
Submitting data and documents to loss mitigation vendor,
Ensure complete applications are decisioned with 30 days,
Monitor trial payment plans.
Order/mail modification documents to borrowers and executed copies to the county for recording and the Investor/Insurer as required.
Maintain loss mitigation tracking on the servicing platform and updating the proper default reporting codes.
Prepare and gather documents for foreclosure files.
Order and review property inspections, updating the servicing platform with the inspection results.
Order property preservation as necessary and in accordance with Investor/Insurer allowable.
Request approval for amounts over Investor/insurer allowable.
Assist manager with audit requests including, but not limited to, gathering documents, providing explanation of activities on delinquent or defaulted loans, providing copies of FNMA, FHA and VA reporting.
Assist the Servicing Manager as needed.