Servicing Coordinator (Mon-Fri, 10am - 6pm)

Veterans United • Columbia, MO

4d

About The Position

Whether you come from a background in customer service, servicing, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here! About the Role: As a Servicing Coordinator, you’ll support our borrowers by helping coordinate payments tied to their home loans. You’ll handle payment-related tasks with accuracy and care, respond to questions from customers and teammates, and make sure every interaction feels smooth, friendly, and well-supported. While you won’t take loan applications or discuss loan terms, you’ll be a trusted guide—gathering the info needed to address questions and connecting folks with the right team members, all while following company guidelines and legal requirements.

Requirements

• You’re detail-oriented and take pride in being accurate and thorough.
• A dedicated work ethic drives the way you show up each day.
• You’re great at communicating—friendly, clear, and helpful both in writing and over the phone.
• Fast-paced, results-driven environments energize you.
• You love collaborating and thrive in a highly cooperative team setting.
• You bring strong customer service skills and know how to make people feel supported.
• You’re comfortable with basic computer technologies and navigating systems used in an internet-based company.
• You show up consistently and can be counted on to get the job done.

Responsibilities

• Handling payment transactions such as taking payments, processing refunds, and sending receipts for items like mortgage payments or home appraisals.
• Responding quickly to payment and servicing questions from customers and teammates by phone and email, documenting conversations along the way.
• Following defined lockbox procedures to accurately apply payments to customer accounts.
• Providing friendly, dependable service to customers and internal partners who have questions about payments or servicing activity.
• Protecting sensitive payment information by following all company and industry guidelines.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees