Services to Students w/ Disabilities, Student Success Coach - Federal Work Study Student Assistant

CSUSB•San Bernardino, CA

5d•$17•Onsite

About The Position

The Federal Work Study SSD Student Success Coach is a peer-based leadership role within Services to Students with Disabilities (SSD), designed to support CSUSB students with disabilities as they navigate college life, connect to campus, and build academic confidence. Student Success Coaches serve as mentors through SSD’s Abilities Mentor Program, offering individualized support in areas such as time management, self-advocacy, and access to resources. This role provides more than just a job — it’s an opportunity to make a direct impact in promoting equity, belonging, and student empowerment. Coaches also assist in planning events, supporting outreach, and strengthening SSD’s presence across campus. Through this experience, student employees gain transferable skills in communication, teamwork, program planning, and inclusive leadership — all while working in a supportive, student-centered office committed to access and success for all.

Requirements

Ability to learn and perform assigned work
Follow oral instructions
Work cooperatively with faculty, staff, and other students
Communicate effectively with all levels
Read and write English at a level appropriate to the position
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card

Nice To Haves

Technologically proficient in Microsoft Office and Google Drive
Experience working in a customer service-driven environment
Ability to multi-task while managing multiple projects and adhering to deadlines
Willingness to work with an ethnically diverse and culturally pluralistic student body and staff
Proven communication, interpersonal, and organizational skills
A commitment to serving students
Ability to work as part of a team
Ability to work with a high degree of autonomy
Dependable

Responsibilities

Serve as a peer mentor to SSD students, offering support in time management, self-advocacy, and academic navigation
Maintain professional etiquette while conducting outreach via phone, email, and social media
Assist with planning, developing, and implementing SSD events, workshops, and community programs
Support the scheduling and delivery of SSD events including but not limited to: mentor mixers, social gatherings, and campus receptions (advance notice will be provided)
Maintain records of mentee engagement, as well as files and documentation related to events and program activities
Complete reports and submit required documentation in a timely manner
Assist with updating departmental resource guides and communication materials for students, staff, and faculty
Refer students to appropriate on- and off-campus resources and assist with scheduling appointments when needed
Attend SSD staff meetings, required trainings, and professional development workshops (advance notice will be provided)
Contribute to internal SSD projects and provide constructive feedback to improve student support services
Other duties as assigned