Services Technologies Analyst

Mirion

4d

About The Position

The Service Technology Analyst partners closely with the Service Technologies Manager to design, support, and continuously improve service-related technology solutions across Salesforce, ServiceMax, and integrated licensing platforms.
This role is responsible for executing system enhancements, analyzing business processes, supporting integrations, and ensuring day-to-day platform stability. The Analyst acts as the primary hands-on contributor while escalating architectural decisions, prioritization, and cross-functional alignment to the Manager.

Requirements

• 2–5+ years experience working with Salesforce (Service Cloud preferred).
• Strong experience with Salesforce configuration (Flows, reports, custom objects).
• Experience supporting operational or service-based business processes.
• Strong analytical, troubleshooting, and documentation skills.
• Ability to work independently while partnering closely with leadership.
• Salesforce.

Nice To Haves

• Experience with ServiceMax.
• Experience supporting licensing, subscriptions, renewals, or entitlements.
• Familiarity with integrations, APIs, or middleware (conceptual or hands-on).
• Salesforce Administrator certification or equivalent experience.
• CompTIA A+ Certification.

Responsibilities

• Configure and maintain Salesforce and ServiceMax solutions including objects, fields, flows, validation rules, layouts, and automation.
• Support service workflows including RMAs, work orders, contracts, entitlements, renewals, and customer communications.
• Troubleshoot production issues and perform root-cause analysis across Salesforce, ServiceMax, and integrated systems.
• Support electronic software delivery and licensing workflows (order processing, activations, expirations, renewals).
• Analyze licensing and renewal data to identify gaps, failures, or customer impact.
• Support testing and validation of licensing changes and enhancements.
• Gather and document requirements from service, sales, and operations stakeholders.
• Translate business needs into clear functional and technical requirements.
• Document current-state and future-state processes.
• Identify opportunities to reduce manual effort and improve data quality.
• Build and maintain reports and dashboards related to service operations, renewals, and licensing
• Support data audits, cleanup initiatives, and consistency across systems.
• Partner with the Manager to define and track KPIs and operational metrics.
• Execute testing for new features, releases, and process changes.
• Support UAT coordination and validation.
• Create user-facing documentation, job aids, and internal process documentation.
• Assist with deployment readiness and post-release support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed