Services Technician

Insight • Oakland, CA

31d • Onsite

About The Position

Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction.
Manage and resolve support tickets efficiently, ensuring minimal downtime for end users.
Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost-effective solutions.
Manages Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding and minimal disruption for end users.
Lead and execute end-user technology projects as assigned.
Provide first-level technical support and leadership guidance, including troubleshooting and issue resolution.
Maintain up-to-date knowledge of emerging technologies to ensure continued client satisfaction.
Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment.
Escalate unresolved service issues to the appropriate service manager in a timely manner.

Requirements

• Proven experience supporting VIP users and delivering white-glove service.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills with the ability to build relationships across all levels of the business.
• Proficiency in: Microsoft Office Applications, Microsoft Intune, Asset Management, ServiceNow
• Ability to lift up to 50 pounds and perform physical tasks such as bending, crawling, standing, and sitting for extended periods.

Nice To Haves

• Mac/Apple device support

Responsibilities

• Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction.
• Manage and resolve support tickets efficiently, ensuring minimal downtime for end users.
• Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost-effective solutions.
• Manages Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding and minimal disruption for end users.
• Lead and execute end-user technology projects as assigned.
• Provide first-level technical support and leadership guidance, including troubleshooting and issue resolution.
• Maintain up-to-date knowledge of emerging technologies to ensure continued client satisfaction.
• Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment.
• Escalate unresolved service issues to the appropriate service manager in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees