Services Technician

Insight • Hanover Park, IL

28d • $20 • Onsite

About The Position

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration. Along the way, you will get to: Configure hardware including desktops, laptops, mobile devices, servers. Deploy images and customize software based on provided work instructions. Identify and troubleshoot system hardware problems. Perform Quality Control inspections. Provide Labs Management with reports that include daily and/or weekly productivity. Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc. Ability to navigate through SAP and Excel software used for order processing. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Requirements

• Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions.
• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• PC’s, messaging and server software applications experience required.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required.
• Minimum of one (1) year bench and/or on-site service technical experience.
• High level of technical proficiency with IT equipment is a must.
• Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS).
• Comfort and familiarity with assembly and re-assembly of devices is required.
• Excellent troubleshooting skills needed.

Nice To Haves

• LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.

Responsibilities

• Configure hardware including desktops, laptops, mobile devices, servers.
• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.

Benefits

• Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging.
• Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees