Services Technician W2

Insight-posted 4 months ago
Entry Level
Hanover Park, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services
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Now is the time to bring your expertise to a Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready. As a Services Technician with Insight, you will configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.

  • Provide Labs Management with reports that include daily and/or weekly productivity.
  • Utilize time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
  • Navigate through SAP and Excel software used for order processing.
  • Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
  • Escalate problems and issues to Lab Management as appropriate, including problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
  • Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
  • PC's, messaging and server software applications experience required.
  • Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
  • Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
  • Familiarity with vendor websites to find hardware updates, driver updates, and engineering changes on multiple Tier One products (IBM, Compaq, HP, Toshiba).
  • A+ certification and at least one vendor hardware certification required.
  • Minimum of one (1) year bench and/or on-site service technical experience.
  • Experience with LAN/WAN.
  • Ability to automate tasks using basic scripting techniques.
  • Medical benefits including sick time after 90 days.
  • Access to retirement plans.
  • Engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates.
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