Services Team Manager, DCEO

Amazon • Hayward, CA

102d • $98,700 - $185,000

About The Position

As a part of Earth’s most customer-centric company, you will work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintains and operates our critical infrastructure systems to ensure they are prepared for any situation. AWS has the world’s largest cloud computing portfolio, and as an Amazonian, you will work in some of the most sophisticated, safe, and secure data centers globally. Our Facility Managers play a crucial role in maintaining these standards by collaborating with the brightest minds to test and implement the newest technology and work practices to meet market demands. We have a passion for learning and evolving, which has helped us define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and ensuring continual access to the innovation our customers rely on. We tackle the most challenging problems with thousands of variables impacting the supply chain and are looking for talented individuals to help us.

Requirements

• Bachelor's degree or equivalent experience.
• 2+ years in a management position with 5 or more direct reports.
• 2+ years within critical infrastructure equipment including Uninterrupted Power Supply (UPS) batteries, Generators, Electrical Switchgear, and non-destructive testing methodologies.

Nice To Haves

• 5+ years leading field services teams performing diagnostics, troubleshooting, repair, and root cause analysis of critical infrastructure (generators, switch gear, bud-duct, UPS, and air handlers).
• Level 3 Infra-Red (IR) Thermography Certification.
• Demonstrated experience with Tier 4 Generator maintenance and operation.
• Demonstrated experience with mission critical battery deployments and various chemistries.

Responsibilities

• Lead and manage a team of service technicians responsible for generator maintenance, repair, non-destructive testing on electrical equipment, and battery maintenance.
• Drive equipment lifecycle management, including end-of-life planning and replacement strategies for critical power infrastructure.
• Coordinate with maintenance scheduling teams to ensure 100% completion of required maintenance activities while minimizing impact to data center operations.
• Manage multiple concurrent projects across various sites, including improvement initiatives from conception to completion.
• Build and maintain strong relationships with vendors and contract partners, ensuring adherence to SLAs and quality standards.
• Effectively manage operational budgets and resource allocation across multiple programs.
• Foster a culture of safety and continuous improvement, implementing best practices and driving team development.
• Perform rotational On-Call duties as the after-hours on-call Services Team Manager for the data centers in the region.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• employee_discount_programs
• professional_development
• flexible_scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree