Services Team Manager, DCEO

Amazon • Hayward, CA

10d

About The Position

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking an energetic Services Manager to serve as a technical resource and leader within Amazon's data centers. The position will ensure the reliability and availability of critical power infrastructure across multiple data center locations, with a focus on Nondestructive Testing, batteries, generators, and associated equipment. The Services Manager is responsible for developing and implementing comprehensive maintenance strategies, managing technical teams, and maintaining exceptional uptime standards for power distribution systems that support mission-critical infrastructure. This role requires maintaining better than 99.999% reliability while optimizing operational efficiency and managing resources effectively. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

• Bachelor's degree or equivalent experience
• 2+ years in a management position with 5 or more direct reports
• 2+ years within a critical infrastructure equipment including Uninterrupted Power Supply (UPS) batteries, Generators, Electrical Switchgear, and non-destructive testing methodologies

Nice To Haves

• 5+ years leading field services teams performing diagnostics, troubleshooting, repair, and root cause analysis of critical infrastructure (generators, switch gear, bud-duct, UPS, and air handlers)
• Level 3 Infra-Red (IR) Thermography Certification
• Demonstrated experience with Tier 4 Generator maintenance and operation
• Demonstrated experience with mission critical battery deployments and various chemistries.

Responsibilities

• Lead and manage a team of service technicians responsible for generator maintenance, repair, non-destructive testing on electrical equipment, and battery maintenance.
• Ensuring high standards of safety, quality, and operational excellence.
• Drive equipment lifecycle management, including end-of-life planning and replacement strategies for critical power infrastructure
• Coordinate with maintenance scheduling teams to ensure 100% completion of required maintenance activities while minimizing impact to data center operations
• Manage multiple concurrent projects across various sites, including improvement initiatives from conception to completion
• Build and maintain strong relationships with vendors and contract partners, ensuring adherence to SLAs and quality standards
• Effectively manage operational budgets and resource allocation across multiple programs
• Foster a culture of safety and continuous improvement, implementing best practices and driving team development
• Perform rotational On-Call duties as the after hours on-call Services Team Manager for the data centers in the region. This includes responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)

Benefits

• Amazon is a total compensation company.
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
• For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees