Services Supervisor
About The Position
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. The Supervisor Onsite Services reports to the Manager Onsite Services and will lead a team and oversee all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.
Requirements
- 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.
- Associates degree or equivalent experience
- Understanding of financial and economic concepts to perform the P&L tasks.
- Situational leadership experience in a matrixed environment and lead others not directly within span of control
- Experience building and sustaining partnerships and teams.
- Strength in process improvement, ownership and control and project management.
- Ability to be in the field 3 days a week coaching your team members.
Responsibilities
- Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
- Select, coach, and retain a diverse team
- Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
- Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.
- Ensure proper solutions and resources are being offered/deployed to customers.
- Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.
- Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.
- Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators
Benefits
- With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
