Services Specialist

Ampcus • Irmo, SC

7d • Onsite

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Summary:
The Title Services Specialist role is a position in our Title Service Group. Title Services Specialists are required to:
Reply to email messages, faxes and service tickets.
Engage customers and determine how to assist them.
Answer and effectively respond to inbound phone calls via call center applications.
Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.
Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.
Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
Usepany proprietary software for research, data entry, and account follow-up activity.
Follow instructions and maintain workflow standards.
Attain production and quality goals.
Ad to allpany policies and procedures.

Responsibilities

• Handle documents in a timely and efficient manner while maintaining consistent flow from one department to the next.
• Sort and imaging Lender packets in vault/secure room.
• Retrieve perfect documents from a secured vault repository.
• Sign off on State documents.
• Follows established procedures andpliance requirements.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional mandatory overtime.
• Attention to Detail; good organizational skills; adaptability; demonstrate consistent accuracy and thoroughness; efficient and timelypletion of work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees