Services Specialist-Friend of the Court

Clinton County • Saint Johns, MI

452d • $42,037 - $50,440

About The Position

The Services Specialist - Friend of the Court position involves providing administrative and clerical support under the supervision of the Friend of the Court and Deputy Friend of the Court. The role includes serving as a receptionist, managing case files, processing correspondence, and assisting clients with inquiries. The position requires effective communication and organizational skills to handle various administrative tasks and maintain accurate records.

Requirements

• High school diploma or equivalent and two years of progressively more responsible experience in providing clerical and administrative support.
• Ability to learn the principles and practices of general office procedures and relevant laws governing the operations of the Friend of the Court Office.
• Knowledge of the State of Michigan Friend of the Court system and court procedures.
• Skill in maintaining accurate electronic records and providing customer service.
• Ability to effectively communicate ideas and concepts orally and in writing.
• Demonstrated ability to maintain professional integrity and effectively deal with the public.
• Skill in using office equipment and technology, including Microsoft Suite applications and database entry.
• Michigan Vehicle Operators License.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Serve as receptionist and answer telephone lines, responding to inquiries regarding procedural information and case scheduling.
• Open mail, review correspondence, and route to appropriate staff, ensuring personal information is handled correctly.
• Prepare new case files and execute data entry on MICSES, ensuring all necessary documentation is collected.
• Review court orders and judgments of divorce for completeness before submission for the Judge's signature.
• Provide secretarial and administrative support to the Friend of the Court and other staff, monitoring inbox for incorrectly coded documents.
• Research and prepare financial statements for financial institutions on individual cases.
• Enter change of address and other case information into the computer system, completing requests promptly.
• Process, secure, and index all mail, monitoring document submission routes.
• Perform routine maintenance on office equipment such as copy machines and microfilm equipment.
• Access Central Paternity Registry and Birth Registration System to retrieve necessary documents for new cases.
• Maintain clerical aspects of the SMILE program, tracking attendance and managing client inquiries.
• Handle and receipt payments, preparing daily reports for processing on MiCSES.
• Replenish administrative paperwork and maintain tidiness of the front counter and lobby.
• Utilize address locate reports to prepare requests for USPS postal reports as needed.
• Direct incoming documents to appropriate staff and analyze lengthy filings for administrative action.
• Research case files to determine attorney involvement in new filings.
• Process and handle all outgoing mail, ensuring proper postage and records of costs.
• Document new cases and maintain physical and electronic records of case statuses.
• Execute data input for payer switches on MiCSES as required by colleagues.
• Process opt-in requests for cases previously opted out of Friend of the Court services.
• Maintain office records and archive monthly activity logs for processing.
• Collaborate with external entities such as the County Clerk's office and Family and Probate Court.
• Perform other duties as directed.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED