Services Resource Advisor

CDW

9d•$68,000 - $73,000

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success. The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting.

Requirements

Bachelors’ Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience
Strong independence and ability to influence others
Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business
Excellent written and verbal communication skills with the ability to effectively articulate information and interact
Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities
History of successfully coordinating complex projects, with multiple facets and stakeholders
An eagerness to continually learn new technology and keep pace with an ever-changing industry
Desire to apply thought leadership and nominate effective change to current workflows
Motivated to produce and achieve successful outcomes for the business
Decisiveness and good judgment to address pressing project matters when time is limited
Hands on experience with workflow and/or resource management tools
Experience in resourcing teams based in multiple locations
Prior experience working within an IT or consulting environment

Responsibilities

Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence
Drive business outcomes by planning for and matching resource demand with supply/capacity
Qualify business opportunities internally and externally to determine viability
Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps
Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed
Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments
Attain revenue and gross profit growth targets within supported verticals
Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
Communicate with project team on customer requirements
Responsible for continuous process and resource management improvement