Services Product Management Specialist

Vertiv•Westerville, OH

About The Position

In this role, you will be responsible to clearly understand the market, personas, and competitive landscape the Digital Service offerings reach and provide leadership and direction on the full lifecycle of each Vertiv digital product service offering. In a world where technology is driving everything to digitalization, creating a proactive digital customer experience through predictive digital monitoring and service products is a must. We are looking for a high-performance individual to join North American Service Offering Management team who will provide thought leadership and subject matter expertise surrounding the entire Vertiv Digital Service Portfolio offerings.

Requirements

Proven previous work experience with IT, or software/firmware service products.
At least 7 years in technical product/services marketing, strategic planning, marketing or directly related experience.
Deep marketing experience with strong VoC knowledge.
Strong knowledge of relevant customer segments.
Technical expertise to translate customer needs/pain points to solutions.
Strong written/oral communication, especially in communicating customer needs.
Strong relationship management skills.
Very strong research and analytical skills.
Effectively communicates technical information and complex ideas.

Nice To Haves

Experience of developing and launching predictive digital service offerings is a plus.
MBA and prior consulting, strategic planning or product marketing preferred

Responsibilities

Own the entirety of the Digital Service offering lifecycle including, ideation, planning, business case development, launch, sustaining, and End of Life.
Develop programs and establish processes to market digital service offerings to our customer base throughout the product lifecycle.
Provide subject matter expertise and market direction for digital service products and general data center industry.
Work with Sales Analytics team to develop KPIs and dashboards to track program success.
Be a thought leader for Vertiv digital service offering both internally and externally.
Work with the Portfolio team to align messaging and product direction with the full digital service offering portfolio.
Contribute to the global portfolio product strategy and go-to-market plans.
Thoroughly research and create business cases inclusive of revenue production and revenue support.
Provide “train the trainer” content for other market and salespeople.
Prepare and deliver presentations, product demos, and develop sales enablement tools.
Act as a sales escalation point for complex customer opportunities.
Attend tradeshows, visit customers, meet with partners and Local Vertiv Offices to ensure an accurate voice of customer is heard in all product plans.
Embed in other LOB offering teams to contribute to their market product specifications, requests for engineering resource, and general requirements for digital monitoring products.