Services Portfolio Manager

GHX

22h•$91,000 - $121,000

About The Position

The Services Portfolio Manager is responsible for leading and managing all aspects of the product lifecycle for our Managed Services product line. This position works closely with a BA on the technology team and the Managed Services delivery team

Requirements

Bachelor’s degree in related discipline, or a combination of education and related experience
Minimum of 3 years’ product management
Prior experience in healthcare
Experience with SaaS (Software as a Service) delivered applications and business models
Process optimization experience
Ability to drive results both individually and in a matrixed environment
Willingness to roll up the sleeves and drive projects to completion
Technical aptitude to understand product dynamics and recommend product enhancements
Strong executive presence
Highly adept at working collaboratively across multiple business and technical functions
Excellent leadership skills, with the ability to be self-directed with strong initiative
Sound project management skills, and well organized

Responsibilities

In partnership with the VP – Managed Services and Customer Care and Director – Managed Services, reviews business opportunities to optimize the product portfolio through analysis and understanding of targeted markets, segmentation efforts, market trends, new technology, and competitive environment
Working closely with Managed Services delivery teams, creates product roadmaps to deliver on the product vision, to optimize service margins and create customer value
Collaborates with technology counterparts to develop roadmap requirements that support service delivery. Works through release planning to align to service goals.
Collaborates with other stakeholders to define product roadmaps and go to market strategies that enable achievement of revenue goals and competitively position the solution for future growth
Works with the Director – MS, to manages the product line life cycle from strategic planning to tactical activities and serves as an internal voice for the customer on new or already existing products throughout the product lifecycle
Monitors and analyzes how well a GHX product is performing, to include product profitability, actual to planned revenue, customer satisfaction, and retention/renewals
Reviews internal metrics to determine how the product impacts the company operations
Reviews areas that may impact product profitability, to include product life cycle, quality, technical support, marketing programs, and sales support
Manages a group of products and services that meet market needs; assesses the health of the portfolio and how components contribute to corporate strategy
Creates product roadmaps illustrating the vision for the product. Describes the idea or stereotypical users that represent the programming targets
Writes scenarios for user personas to describe instances of market problems or situations that illustrate why the product requirement is necessary
Reviews the release plan with periodic checkpoints of progress in each of the operational groups