Services Operations Specialist

Insight Enterprises • Fort Worth, TX

401d

About The Position

The Service Operations Specialist at Insight Enterprises is responsible for managing the order entry process for technology devices, ensuring compliance with client Service Level Agreements (SLAs). This role involves resolving discrepancies, managing vendor relationships, and maintaining accurate product information, all while contributing to a people-first company culture that values employee growth and community engagement.

Requirements

• Clear communication skills for client-facing interactions, both verbal and written.
• Problem-solving and critical thinking abilities.
• Excellent organizational skills and attention to detail.
• Ability to adapt in a fast-paced environment.
• Strong time management skills and ability to prioritize work responsibilities.
• Ability to work both independently and as part of a team.

Responsibilities

• Enter orders for shipping, retrieval, and exchange of technology devices in a timely manner.
• Investigate and resolve receiving discrepancies and manage receipt dates.
• Work with distribution employees to address issues related to lost and damaged products.
• Become an expert in specific products, programs, and initiatives of assigned vendors.
• Acquire Return Merchandise Authorizations (RMAs) for damaged or unused products from vendors.
• Manage all aspects of assigned vendors, including back-orders and estimated time of arrivals (ETA).
• Handle and track warranty claims for assigned products.
• Maintain accurate costing, classification, and status of assigned products, identifying billing and inventory discrepancies.
• Collaborate with finance to resolve vendor-related issues.

Benefits

• Health benefits
• 401k matching
• Sick time after 90 days
• Access to 11 diverse Teammate Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees