Services Operations Assistant

The USA Exchange • Fort Carson, CO

244d • $17 - $25

About The Position

The Services Operations Assistant provides complex administrative and clerical support to services operations to drive customer experience by improving efficiencies resulting in a tailored customer experience. This position is located in Fort Carson, Colorado, and is a regular full-time role.

Requirements

• Completion of high school or the equivalent.
• Clerical/administrative office experience preferred.
• Must possess the ability, knowledge, and skill to operate/use the appropriate systems/software/hardware.
• May use standard accounting/office machines.

Responsibilities

• Provides high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight.
• Keeps customer needs foremost and creates a welcoming environment.
• Actively engages and builds trust relationships with customers to deliver a personalized customer experience.
• Performs a variety of complex administrative and clerical duties.
• Requisitions supplies and forms, updates/maintains files and appropriate library, and other documentation maintenance according to policies and procedures.
• May prepare paperwork for access to military installations.
• Works with price surveyor to ensure all merchandise is sold at market price.
• Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
• Ensures all services contracts are up to date and instructs concessionaires on Exchange rules.
• Maintains contract files and vending machine control logs.
• Uses PC for data entry and appropriate systems/software/hardware for correspondence, reports, etc.
• Performs other duties as assigned.

Benefits

• Medical
• Dental
• Basic life insurance
• Personal accident insurance
• Vacation leave
• Sick leave
• 401K
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED