Services Manager

Home Group • Southampton, MA

4d

About The Position

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Southampton Homelessness team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness in one seven bed, shared property and families experiencing homelessness in nine self-contained flats. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Requirements

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Experience of delivering support in a housing or care environment
• To get from A to B, you’ll need a vehicle insured for business purposes
• Able to use technology for Customer Relationship Management, budgeting/finance, Complaints, emails, etc.
• You’ll need an Enhanced DBS check done and we pay for that.

Nice To Haves

• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

Responsibilities

• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
• You’ll coach your team and manage individual and team performance
• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Benefits

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed