Services Manager

Grainger Businesses-posted 9 days ago
Full-time • Manager
Hybrid • Bethlehem, PA
11-50 employees
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W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. Reporting to the Regional Director for Onsite Services, you will lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service.

  • KeepStock Management/Leadership:
  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
  • Use Grainger network to collaborate within multiple teams to achieve results.
  • Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
  • Promote great team member engagement, support team member development.
  • Performance/Resource Management:
  • Manage projects by allocating resources ensuring return on investment and profitability.
  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
  • Ensure the right solutions and resources are being offered/deployed to customers.
  • Ensure excellent customer survey satisfaction levels.
  • 5+ years' manufacturing or industrial business experience with direct leadership experience.
  • Understanding of financial and economic concepts.
  • Experience leading in a matrixed environment.
  • Experience building and working within different teams.
  • Strength in process improvement, ownership and control and project management
  • Experience leading and working towards goals with a remote team.
  • Ability to be in the field three days a week coaching your team.
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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