Services Manager - Technical Support Generator/Turbine Controls

GE Vernova-posted about 1 month ago
Full-time • Mid Level
Longmont, CO
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Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

  • Own the resolution of post-sales technical customer issues.
  • Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
  • Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
  • Uses technical experience and analytical thinking.
  • Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
  • Acts as a resource for colleagues with less experience.
  • May lead small projects with low risks and resource requirements.
  • Explains information; developing skills to bring team members to consensus around topics within field.
  • Conveys performance expectations and may handle sensitive issues.
  • Bachelor's degree from an accredited university or college in engineering field other technical area and 2 years in generator or turbine controls
  • high school diploma / GED with at least 6 years of experience in in generator or turbine controls.
  • GE Control Systems (Mark VIe/MarkVI)
  • Operation knowledge of GE Gas turbine and steam turbine
  • GE Excitation system (EX2100e/EX2100) and static stater system (LS2100e/ LS2100)
  • GE OTArmor
  • Power generation experience.
  • Experience with GE Control System products.
  • Power Plant Controls Troubleshooting & Technical Support Experience.
  • Experience working with global teams and previous global responsibilities
  • Proficiency with computer tools (Excel, Word, PowerPoint etc.).
  • Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.
  • Effective decision making skills that leads to long term customer & business success.
  • Demonstrated strong interpersonal skills and ability to coach/mentor effectively.
  • Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization.
  • Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results.
  • Proven track record of delivering results and leading teams in a dynamic business environment.
  • Self-motivated, self-starter capable of remaining flexible to changing work priorities.
  • Strong Organizational, Analytic, and problem solving skills.
  • Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.
  • Strong decision-making skills.
  • Knowledge on HMI software like Cimplicity will be added advantage
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
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