Services Implementation Manager - Remote
About The Position
Join us at Jabra, a part of GN, where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make the world look and sound better. We're seeking a Services Implementation Manager to execute the rollout of new post-sales service offerings across our Enterprise portfolio. This role combines project management with early-phase customer onboarding support, ensuring that services like extended warranty, advanced care, and Jabra+ premium features are launched effectively and deliver immediate value. The ideal candidate thrives in cross-functional environments, is process-oriented, and brings a customer-centric mindset to scaling new service offerings. Key Aspects of the role: Service Rollout & Implementation Ensure the complete end-to-end implementation of new service offerings, ensuring internal alignment and operational readiness. Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans. Create documentation, playbooks, and processes to support repeatable, scalable service delivery. Coordinate backend setup needs, including system configuration, entitlements, and support workflows. Customer Onboarding (Initial Phase Support) Serve as the onboarding lead for select enterprise customers during early service deployments. Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements. Gather feedback during onboarding to improve service rollout processes and customer experience. Project Management & Process Optimization Coordinate service rollout projects using structured project management practices. Monitor milestones, dependencies, and risks to guarantee effective execution. Continuously assess and improve delivery processes for efficiency and scalability. Governance & Stakeholder Communication Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners. Support smooth handoffs from implementation to support and customer success teams.
Requirements
- 5+ years of experience in service implementation, onboarding, delivery operations, similar
- High level of Project management and organizational skills.
- Ability to work cross-functionally in a global, matrixed environment.
- Familiarity with service platforms (e.g., Salesforce, ServiceNow) and entitlement/license systems.
- Experience supporting enterprise-level customers.
Responsibilities
- Ensure the complete end-to-end implementation of new service offerings, ensuring internal alignment and operational readiness.
- Collaborate with Product, R&D, Operations, Support, and Sales to build and execute clear rollout plans.
- Create documentation, playbooks, and processes to support repeatable, scalable service delivery.
- Coordinate backend setup needs, including system configuration, entitlements, and support workflows.
- Serve as the onboarding lead for select enterprise customers during early service deployments.
- Ensure accurate activation of licenses, configuration of Jabra+ features, and setup of support entitlements.
- Gather feedback during onboarding to improve service rollout processes and customer experience.
- Coordinate service rollout projects using structured project management practices.
- Monitor milestones, dependencies, and risks to guarantee effective execution.
- Continuously assess and improve delivery processes for efficiency and scalability.
- Provide status updates, documentation, and recommendations to senior leadership and cross-functional partners.
- Support smooth handoffs from implementation to support and customer success teams.
Benefits
- health insurance
- a 401(k) plan
- paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
