Services Experience Supervisor

Best Buy • North Attleborough, MA

250d • $24 - $37

About The Position

As the Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You will support between one and three stores in a micro-market. In partnership with their General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

Requirements

• 1 year of leadership or supervisory experience
• 1 year of experience in services, customer service or related field

Nice To Haves

• 1 year of retail experience
• Previous P&L ownership including expense/labor management forecasting
• Experience driving key business performance indicators such as revenue and operating income
• Experience analyzing business results
• Inventory control, technology repair and/or distribution experience

Responsibilities

• Ensure employees are deployed efficiently to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage key metrics and results, including customer satisfaction, turn time, productivity and revenue metrics. Identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers