Services Engineer

MetroSys

About The Position

MetroSys is seeking a motivated and technically skilled Services Engineer II – Network to support and deliver networking solutions across a diverse client base. This role is ideal for an engineer with strong foundational networking experience who thrives in client-facing environments and enjoys working across multiple technologies and customer environments. The engineer will be responsible for day-to-day support, troubleshooting, and implementation of network infrastructure, while also contributing to project delivery and continuous improvement initiatives.

Requirements

3+ years of hands-on experience with network infrastructure (routing, switching, firewalls).
Experience in client-facing environments (MSP or professional services strongly preferred).
Strong troubleshooting skills across network and security layers.
Ability to manage multiple priorities in a fast-paced, multi-client environment.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Hands-on experience configuring and troubleshooting: Fortinet (required), Cisco & Cisco Meraki (required), SonicWALL (required)
Solid understanding of: VLAN design and segmentation, Routing protocols and design concepts, OSI model and network fundamentals

Nice To Haves

Experience with the following is a plus: Palo Alto, Ruckus, Arista, HPE/Aruba

Responsibilities

Provide ongoing support and configuration for client network environments, including routers, switches, and firewalls.
Monitor network health using alerting and monitoring tools, proactively identifying and resolving issues.
Troubleshoot and resolve routing, switching, and firewall-related incidents across multi-vendor environments.
Manage and drive support tickets to resolution, meeting SLAs and client expectations.
Participate in an on-call rotation to support critical client environments.
Assist with or lead network implementation and upgrade projects, including deployments, migrations, and optimizations.
Work across multiple clients simultaneously, supporting varied environments and business requirements.
Contribute to network design discussions and implementation planning.
Create and maintain network diagrams, runbooks, and technical documentation for client environments.
Follow established processes while identifying opportunities for operational improvements and efficiency gains.
Ensure accurate documentation for knowledge sharing and client handoff.
Collaborate with internal teams and clients to resolve issues and deliver solutions effectively.
Handle escalations and provide guidance to junior engineers when needed.
Build strong working relationships with clients and internal stakeholders.