Services Engineer II

Frontier Technology LLC dba MicroAge•Phoenix, AZ

13d•$90,000•Hybrid

About The Position

As a Services Engineer II – Network (MSP), you will… Assist with support and configuration of MSP client network equipment Contribute to the creation and maintenance of documentation relating to client environments. Utilize network monitoring tools and alerting for troubleshooting. Assist with or lead professional services network projects Effectively work with multiple external clients on various projects, systems, and demands Creating and reading network diagrams and other knowledge base documentation Troubleshoot networking (route/switch) and firewall issues Handle escalations from and provide guidance to other team members Drive tickets to closure meeting SLAs and client expectations Perform on-call support duties on a rotating basis Other duties as deemed necessary by management Passionate about technology and people? Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Network? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.

Requirements

3+ years required experience with network router/switch/firewall setup, implementation, and configuration
1+ year of MSP, or similar client facing industry, experience highly preferred
The ability to adapt and learn quickly
Possess the ability and desire to develop relationships with clients and internal staff
Follow process and identify possible improvements
Ensure proper time management skills
Have exceptional written and verbal communication skills
Experience troubleshooting and configuring firewalls, routers, and switches: Fortinet – required, Cisco and Cisco Meraki – required, SonicWALL – required
Knowledge and experience with advanced networking principles: VLAN Design and Theory, Routing Design and Theory, OSI Model

Nice To Haves

Palo Alto
Ruckus
Arista
HP

Responsibilities

Assist with support and configuration of MSP client network equipment
Contribute to the creation and maintenance of documentation relating to client environments.
Utilize network monitoring tools and alerting for troubleshooting.
Assist with or lead professional services network projects
Effectively work with multiple external clients on various projects, systems, and demands
Creating and reading network diagrams and other knowledge base documentation
Troubleshoot networking (route/switch) and firewall issues
Handle escalations from and provide guidance to other team members
Drive tickets to closure meeting SLAs and client expectations
Perform on-call support duties on a rotating basis
Other duties as deemed necessary by management