Services Enablement Analyst

OSV

73d

About The Position

The Services Enablement Analyst is one of the most important roles within the BPaaS Enablement group. Members of the team are the key resource to implementing OneSource Virtual services within the client’s Workday tenant. Our Services Setup team members work directly with other Workday partners, OSV Operations teams, and with the customers to ensure that the proper functionality is in place for the first cycle of the services the customer has purchased.

Requirements

• Bachelor's degree Required or equivalent combination of education and experience (MIS, CS, HR)
• 0 -2+ years technical experience in HR, Payroll, or HRIS
• Working knowledge with at least one of the following business areas: Human Resources, Benefits, Payroll are highly desired
• Workday Experience Preferred

Responsibilities

• Assisting with Workday setup of OneSource Virtual services inside the Workday tenant and security framework
• Collaborate effectively with your team to gain knowledge on Services implementation methodology
• Get a clear understanding of the process flows across all the different systems/technologies involved to take our customers live successfully
• Identify issues and escalate appropriately
• Assist in the transition of the customer from implementation team to client services team/support
• Assist with other assigned activities within functional area to ensure ongoing support of OneSource Virtual initiatives
• Review assigned cases to identify resolutions across customers and/or internal users
• Assisting to ensure projects are delivered with the budget and on-time
• Assist team with special projects in flight
• Assist with testing and documentation of existing and new Service offerings
• Assumes other duties as assigned by Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees