Services Enablement Advisor

Omnicell • Cranberry Township, PA

404d

About The Position

The Services Enablement Advisor at Omnicell plays a crucial role in supporting the sales team by engaging in pre-sales activities, identifying project scopes, creating project timelines, and ensuring successful project execution. This position is integral to enhancing customer satisfaction and aligning project deliverables with resource capacity, ultimately contributing to the vision of the Autonomous Pharmacy.

Requirements

• Bachelor's Degree in Business Administration or a related field and 3+ years of pre-sales engagement or client-facing project management experience in the software solutions industry
• In lieu of a Bachelor's degree, 6+ years of pre-sales engagement or project management experience in the software solutions industry
• Demonstrated successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes
• Experience working with CRM systems such as Salesforce

Nice To Haves

• Master's Degree
• Experience working in a Professional Services or Consulting organization
• Experience working in the healthcare IT or technology industry
• Understanding of enterprise software solutions and implementation methodologies

Responsibilities

• Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology
• Engage in pre-sales activities such as product demonstrations, scoping calls, and customer meetings
• Create project timelines and work with the Professional Services team to ensure successful project execution
• Deliver statements of work (SOW) that clearly outline project deliverables, timelines, and expectations
• Maintain basic knowledge of the sales pipeline to ensure adequate opportunities are identified, progressed, and forecasted accurately
• Align statements of work to current resource and supply chain capacity to ensure deliverables can be met
• Act as a liaison between internal Omnicell teams and customer project teams to deliver all project planning documentation to the Professional Services aligned project team
• Assist in the creation and delivery of executive level presentations regarding project deliverables, timelines, and expectations
• Manage customer escalations and difficult conversations
• Support Sales and Professional Services goals by ensuring customer satisfaction and project success

Benefits

• Comprehensive portfolio of robotics, smart devices, intelligent software, and expert services
• Commitment to transforming pharmacy care through outcomes-centric innovation
• Opportunities for personal and professional growth through learning and well-being programs
• Focus on creating an inclusive culture and a healthier world through Employee Impact Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree