Services Delivery Manager

Snowflake • TX

72d

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. As a Services Delivery Manager, you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will interact hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

Requirements

• 7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• 3+ years of experience in leading complex data migration projects in a cloud setting
• Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

Nice To Haves

• Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Responsibilities

• Be a program and project management expert on all aspects of the Snowflake implementation and variety of project and services types
• Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices
• Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups
• Proactively provide input into the development of Practices' policies, procedures and standards
• Proactively identify risks and effectively address them in a timely manner; Proactively escalate with customer and internal stakeholders to bring adequate attention to address risks and issues in a timely manner.
• Demonstrate ownership mentality, organizational skills and attention to details
• Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress
• Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
• Determine areas for process improvements within both the client and Snowflake

What This Job Offers

• Number of Employees: 5,001-10,000 employees