Services Coordinator

Home Instead•Terre Haute, IN

About The Position

Service Coordinator (Scheduling) - Home Instead Terre Haute, IN Make a Real Difference: Join Our Mission to Enhance Senior Care! Are you a highly organized, empathetic, and detail-oriented professional looking for a meaningful career in the thriving senior care industry? Home Instead (Klipsch Senior Care, LLC) in Terre Haute, IN, is seeking a Service Coordinator to play a vital role in connecting our clients with extraordinary in-home care. Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of "Making lives better: every day, every interaction." As the Service Coordinator, you are the cornerstone of our service delivery, ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.

Requirements

Prior scheduling experience is required.
Experience with Microsoft Teams and other virtual meeting platforms is required.
Proficiency in computer skills, including client care systems, scheduling software, Word , and Excel is a must.
Excellent oral and written communication skills and the ability to listen effectively.
Ability to work independently , maintain confidentiality , and meet deadlines
Demonstrate sound judgment, good decision-making , and effective interpersonal skills
Strong organizational and prioritization skills.
Must be able to work evenings or weekends as required
Ability to pass a criminal background check, MVR check, and drug screen.

Nice To Haves

Associate's degree preferred.
One year of facilitation/training experience or equivalent combination of education and work experience may be considered.

Responsibilities

Create and maintain client and Care Professional schedules, focusing on creating high-quality matches and fostering extraordinary relationships
Design, test, and implement a responsive contingency plan to ensure 100% maintenance of Service Hours
Answer incoming calls in a friendly, professional, and knowledgeable manner. Communicate openly and effectively with colleagues, Care Professionals, clients, and family members.
Monitor, mediate, and log all client and Care Professional activity utilizing the software system. Enter and maintain accurate records in the software system.
Follow up with all client and Care Professional issues to ensure their problems are resolved.
Recognize opportunities to increase service hours and client loyalty to enhance the quality of care. Field new client inquiries as needed.
Contribute to the development and engagement of Care Professionals, helping to maintain a positive and supportive work environment.