Services Coordinator/Operator

Mary Bird Perkins Cancer Center-posted about 1 year ago
Full-time • Entry Level
Baton Rouge, LA
Hospitals
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The Services Coordinator/Operator at Mary Bird Perkins Cancer Center plays a crucial role in ensuring the efficient operation of the mailroom and providing support to the centralized call center. This position is essential for facilitating communication between oncologists and referring physicians, managing incoming and outgoing mail, and assisting with guest services. The coordinator is responsible for maintaining a professional environment and ensuring that all tasks are completed accurately and efficiently.

  • Coordinate the daily operations of the mailroom, ensuring efficient processing of all incoming and outgoing mail.
  • Make weekly trips to the Plaza Mail Center to deliver and pick up misdirected mail.
  • Serve as back-up to the centralized call center by receiving incoming phone calls professionally and efficiently.
  • Expedite communication between oncologists and referring physicians by routing initial referrals/consultations to the intake navigator.
  • Create incident tickets for all Med Oncology incoming calls into Navigating Cancer.
  • Warm transfer urgent/medically necessary calls directly to the Triage staff and physician-to-physician consult calls to the physician line.
  • Monitor and manage parking lot access-controlled security gates as needed.
  • Provide clerical and hands-on support for the Guest Services department and other departments as needed.
  • High School diploma or GED required.
  • Experience in a medical facility as a receptionist, telephone operator, or in another clerical position.
  • Excellent phone, communication, and customer relation skills.
  • Ability to handle a multi-line phone system.
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