Services Coordinator II (Arroyo Green Apt)

MidPen Housing • Redwood City, CA

76d • $29 - $32

About The Position

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Requirements

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required: Families, adults and youth in a diverse population; Youth (5-12 age range) in a classroom or after school setting; Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers
• Demonstrated customer service orientation and excellent relationship-building skills and ability to productively resolve conflict
• Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with residents
• Desire to work with underserved populations
• Excellent attention to detail and organizational skills and demonstrated ability to work independently and as part of a team
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation

Nice To Haves

• Proficient in Spanish, Russian, Korean or Vietnamese if required at a specific property

Responsibilities

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
• Offer exemplary customer service and responsiveness to residents
• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Models' leadership at all levels and a can-do attitude with other team members
• Cultivates collaborative relationships with Property Management and other colleagues

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees