Services Coordinator I

About the position

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ELL and ESL Programs, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Financial Stability and Capability Training, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Responsibilities

• Supports large properties or multiple properties with highly complex needs; inclusive but not limited to language needs other than English, crisis management, and/or resource scarcity support
• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Prepares and submits all necessary program documentation as required by MidPen and external agencies
• Assists in and/or provide crisis intervention in situations of moderate to high complexity and provide appropriate follow-up (including but not limited to child abuse or adult abuse reporting)
• Implements mandated reporting policies and procedures
• Familiar with Services partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Monitors provision of services provided by partners at assigned property
• Supports property-level needs assessments and associated follow-up (e.g., community meetings)
• Participates in development of property plans and is responsive to resident needs, including needs of high acuity populations, complex support requests and high volumes of support requests at larger properties
• Communicates and executes actions based on needs assessment
• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensure timely property-level reporting, consistent with Services policies, procedures, and trainings
• Participates in staff and team meetings, trainings, group outings and other site sponsored events
• Models leadership at all levels and a can-do attitude with other team members
• Apprises direct supervisor of activities and incidents in a timely manner
• Cultivates collaborative relationships with Property Management and other colleagues
• Performs other duties as assigned, including serving on longer-term working groups/ committees within and/or outside of Services, supporting special projects and/or collaborating on the development of training and new initiatives

Requirements

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required: Families, adults and youth in a diverse population; Youth (5-12 age range) in a classroom or after school setting; Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Nice-to-haves

• Demonstrated customer service orientation and excellent relationship-building skills and ability to productively resolve conflict
• Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Excellent attention to detail and organizational skills and demonstrated ability to work independently and as part of a team
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor

Benefits

• Healthcare options (Kaiser or Sutter)
• Dental, vision, life & disability insurance
• 403(b) retirement investment opportunity
• Annual financial literacy and retirement planning options
• FSA for childcare, medical and commuter benefit options
• Employee Assistance program
• Pet insurance
• 14 paid company holidays
• 4 paid wellness days
• Up to $3,000 annually for education assistance with tuition reimbursement and/or loan debt relief
• Paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents