Services Consultant

Dayforce

1d

About The Position

The Service Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.

Requirements

• Bachelor’s degree or equivalent experience
• Master’s degree or post graduate coursework
• 3-5 years’ of Payroll HCM consulting experience with an HCM software provider
• Expertise in complex integration solutions
• Technical documentation skills
• Creation of UAT and Parallel test plans
• Experience in business process mapping and organization readiness
• HCM life cycle expertise, including operations and business practices and technology enablement
• Superior customer support experience
• An ability and willingness to travel to customer sites as needed (up to 25%) is required

Nice To Haves

• Prior consultative experience with both Payroll and HCM software
• Knowledge of prevailing wage and union concepts
• Expert knowledge of SQL scripts and XML transformers
• Prior consultative or functional experience with Dayforce HCM

Responsibilities

• Document and validate customer’s business requirements
• Configure Dayforce application to meet customer’s documented requirements
• Conduct consulting sessions and document with meeting minutes
• Attend project meetings and provide status on progress of activities and deliverables
• Provide customers with consulting and general assistance in areas of expertise
• Develop SQL database scripts and XML transformers for integrations and interfaces
• Be a “go-to” resource for specific functional areas for internal and external users
• Work with customers to implement Dayforce Organizational Readiness best practices

Benefits

• Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees