ServiceNow Training Specialist
About The Position
BCMC is seeking a highly skilled Senior Organizational Change Management Training Specialist for an immediate opportunity to support the ServiceNow development and engineering program. The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support community stakeholder training initiatives based on ServiceNow implementation, configuration, and administration capabilities / features. The Training Specialist will work closely with project teams, subject matter experts, and stakeholders to analyze training needs, design and develop training materials, and deliver training to users leveraging the ServiceNow platform. Additionally, the Training Specialist will evaluate the effectiveness of training programs and make recommendations for improvement. This is a Remote Position. Clearance: Must be U.S. Citizen to be eligible for DoD Secret security clearance. Candidates with Active Secret or higher security clearance are desired. Core Work Hours: 7a-4p Monday – Friday, except Government Holidays Place of Performance: Remote
Requirements
- 5+ years' of experience with the ServiceNow platform
- 20-30 Slide decks created on the ServiceNow platform and different modules.
- Experience with microlearning video development using Camtasia.
- Strong Federal experience with different agencies.
- Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
- Knowledge of learning theory and instructional design principles
- Proficiency in using training development tools and software.
- Experience with virtual training platforms and e-learning development tools
- Experience with microlearning video development using Camtasia.
- Experience and knowledge of ServiceNow.
- Ability to work independently and in a team environment, with a focus on achieving results.
- Excellent oral and written skills.
- Ability to travel as required
- BS degree in any of the following: Business, Human Resources, Education, or related field
Responsibilities
- Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
- Create training programs using the ADDIE instructional model.
- Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
- Conduct stakeholder interviews and needs analysis for training program
- Responsible for material creation and document management
- Conduct live and recorded digital training sessions
- Manage the training program and report attendance statistics
- Apply adult learning principles and the ADDIE model in developing the program
- Facilitate internal new hire onboarding training, as well as government customer training
Benefits
- Extremely competitive salary
- 95% employer paid for employee medical, dental, & vison coverages
- 100% employer paid for employee life, STD & LTD disability coverages
- 401k with company match and profit sharing
- Flexible Spending Account (FSA) for dependent & health care
- 11 standard holidays & 3 weeks of annual leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
