ServiceNow TPM for Marketing - US

Jade Global•San Jose, CA

About The Position

ServiceNow TPM for Marketing - US1 Role Overview We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization. Key Responsibilities  Platform Solutioning & Support o Perform L1 and L2 solutioning on the ServiceNow platform. o Collaborate with architects and designers to refine requirements and validate feasibility.  Requirements & Story Management o Break down PRDs into detailed user stories. o Manage backlog, maintain story hygiene, and ensure stories are test-ready. o Track delivery status and follow up with engineers to ensure on-time execution.  Execution & Delivery Support o Drive UAT testing, validate outcomes, and close development tasks. o Provide structured reporting on progress, risks, and blockers.  Hypercare & Incident Management o Support post-go-live stabilization during the hypercare period. o Triage incidents, track resolution, and report on hypercare performance.  Collaboration with Core TPMs o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment. o Ensure smooth handoffs and visibility across all levels of product management. Required Skills & Experience  Hands-on knowledge of the ServiceNow platform with ability to solution requirements.  Experience translating business requirements / PRDs into detailed user stories.  Strong backlog management, story hygiene, and execution-tracking skills.  Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).  Strong communication and reporting skills, with ability to simplify complex topics.  Exposure to hypercare, incident triage, and post-go-live support. Preferred Qualifications  4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.  Experience with Customer Success, CSP, or related ServiceNow modules.  Ability to operate in fast-paced, cross-functional environments with global teams. Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.

Requirements

Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
Experience translating business requirements / PRDs into detailed user stories.
Strong backlog management, story hygiene, and execution-tracking skills.
Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
Strong communication and reporting skills, with ability to simplify complex topics.
Exposure to hypercare, incident triage, and post-go-live support.

Nice To Haves

4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
Experience with Customer Success, CSP, or related ServiceNow modules.
Ability to operate in fast-paced, cross-functional environments with global teams.

Responsibilities

Platform Solutioning & Support o Perform L1 and L2 solutioning on the ServiceNow platform. o Collaborate with architects and designers to refine requirements and validate feasibility.
Requirements & Story Management o Break down PRDs into detailed user stories. o Manage backlog, maintain story hygiene, and ensure stories are test-ready. o Track delivery status and follow up with engineers to ensure on-time execution.
Execution & Delivery Support o Drive UAT testing, validate outcomes, and close development tasks. o Provide structured reporting on progress, risks, and blockers.
Hypercare & Incident Management o Support post-go-live stabilization during the hypercare period. o Triage incidents, track resolution, and report on hypercare performance.
Collaboration with Core TPMs o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment. o Ensure smooth handoffs and visibility across all levels of product management.