ServiceNow Technical Lead

DXC Technology • Plano, TX

14d • Onsite

About The Position

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com . At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation. As a ServiceNow Technical Lead, you will play a pivotal role in driving modernization, migration, and optimization initiatives across ServiceNow environments for our enterprise clients. You will serve as a trusted technical advisor, providing expertise in ServiceNow architecture, design, development, and release management. This role requires a seasoned professional with deep ServiceNow development experience, strong understanding of platform upgrade cycles, and proven ability to review, refactor, and migrate legacy code into stable production environments. You will also guide teams through technical best practices, platform governance, and continuous improvement efforts.

Requirements

• 8–10 years of overall experience in ServiceNow design, development, and implementation.
• ServiceNow Certified Application Developer (CAD) certification is required.
• Strong hands-on experience with ServiceNow architecture , scripting (JavaScript/Glide), and system design.
• Proven track record of migrating ServiceNow applications from development to production and supporting platform releases.
• Expertise in ServiceNow upgrades and version management .
• Demonstrated ability to analyze, refactor, and modernize legacy ServiceNow codebases.
• Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas: Customer Service Management (CSM) Playbooks Flow Designer UI Builder Now Assist / AI Platform Analytics Predictive Intelligence Service Portal Catalog Items Automated Test Framework (ATF)

Nice To Haves

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Experience with Agile or DevOps methodologies for ServiceNow delivery.
• Familiarity with CI/CD pipelines and source control (e.g., Git, Jenkins).
• Strong analytical, communication, and leadership skills.
• Ability to work collaboratively with distributed teams across time zones.

Responsibilities

• Lead the design, development, and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices.
• Review and refactor legacy code, ensuring quality, performance, and maintainability across modules and custom applications.
• Manage the end-to-end migration of code and configurations from development to production environments.
• Participate in platform upgrades, patching, and release activities , ensuring minimal disruption and optimal performance.
• Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using ServiceNow native tools.
• Drive automation through Flow Designer , Playbooks , and Automated Test Framework (ATF) .
• Ensure adherence to coding standards, security guidelines, and compliance requirements.
• Mentor and guide junior developers, promoting a culture of technical excellence.
• Support continuous improvement initiatives across development, testing, and deployment processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees