ServiceNow Technical Lead-Remote

Flexion • Madison, WI

23h • $145,000 - $175,000 • Remote

About The Position

ServiceNow-Technical Lead-Remote Why you want to work at Flexion: We’re looking for a ServiceNow Technical Lead with an unwavering passion for designing meaningful, easy-to-use applications. Most of the work we do is on large-scale, enterprise-wide systems (both commercial and government)—this project in particular will help ensure the uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems. At Flexion (an agile software company that’s been delivering excellence for over 25 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration—this means lending a hand and flexing your multi-skilled muscles ([adjacent skills for role], etc.) as needed. Every member of a cross-functional team is a leader who takes responsibility for the entire team’s success, mirroring the company’s overall low-bureaucracy structure. We believe that growth comes from working together—and that includes supporting each other through thoughtful, constructive feedback. Flexion team members are expected to help each other grow, challenge ideas respectfully, and integrate feedback as a normal part of the workday. What the job looks like: You’ll be responsible for leadership and architectural oversight for the ServiceNow enterprise platform.

Requirements

• A bachelor's degree or commensurate experience
• Have 5+ years ServiceNow development and architecture experience in enterprise environments
• ServiceNow Certified System Administrator and Certified Application Developer Certifications
• Experience with ServiceNow Enterprise and multi-instance management
• Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance
• Experience with Artificial Intelligence/Machine Learning workflows, model deployment, and performance monitoring
• Speak openly and honestly with your colleagues and clients about problems and proposed solutions
• Welcome and handle changing requirements and priorities with little or no warning
• Collaborate online in small groups about 50% of the time
• Encourage simple and minimal solutions that keep options open
• Expect and vocally advocate for quality first
• Offer and welcome constructive feedback as a tool for continuous team and individual growth
• Learn new practices and techniques as the situation demands
• Ensure the teams develop demonstrable software every week or two
• Do what needs to be done to deliver the product or project without ego or attitude
• Dig deep to find the root causes of problems so we can create the right solutions
• Relentlessly improve yourself, your team, and your processes
• Embrace AI assistants (e.g. ChatGPT, Notebook) as force multipliers to accelerate innovation, iterate faster, and maintain high-quality output.

Nice To Haves

• Advanced certifications preferred (Certified Implementation Specialist, Certified Technical Architect, or equivalent)

Responsibilities

• Provide technical leadership and architectural oversight for the ServiceNow enterprise platform, ensuring stability, scalability, security, and alignment with federal requirements and organizational objectives.
• Design, develop, and maintain ServiceNow applications, workflows, integrations, and configurations across multiple instances, following platform best practices and governance standards.
• Lead the implementation and sustainment of AI-powered automation solutions
• Architect and oversee knowledge management solutions, enabling effective self-service, automated content recommendations, and continuous knowledge optimization.
• Develop, deploy, and monitor AI and Machine Learning workflows, ensuring model performance, accuracy, explainability, and compliance with operational and security standards.
• Manage complex integrations between ServiceNow and external systems (e.g., identity providers, enterprise platforms, and line-of-business applications) using REST APIs, MID Servers, and integration hubs.
• Serve as the technical authority for ServiceNow upgrades, patches, and platform enhancements, ensuring minimal downtime and regression risk.
• Establish and enforce development standards, code quality, and configuration management practices; conduct design reviews and provide mentorship to ServiceNow developers.

Benefits

• employees enjoy comprehensive health, dental, and vision coverage, along with life and disability insurance, flexible spending accounts, and a 401(k) plan.
• generous paid time off, referral bonuses, and a commitment to well-being and career success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level