ServiceNow Technical Consultant - SPM

Windward Consulting

42d•Remote

About The Position

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant - SPM responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules, and preferably is a ServiceNow Certified Application Developer (CAD).

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field.
3–5+ years of ServiceNow development or technical consulting experience
Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
Proven experience implementing ServiceNow SPM for enterprise clients.
Proven experience delivering at least one full-cycle ServiceNow implementation.
Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
Experience with Flow Designer, IntegrationHub, and Service Portal development.
Hands-on experience with ServiceNow integrations and API-based data exchange.
Familiarity with Agile delivery (Scrum or SAFe).
Strong understanding of ITIL and enterprise service management practices.
Excellent problem-solving and debugging skills.
Strong communication and client-facing presentation abilities.
Certified Implementation Specialist – Strategic Portfolio Management (SPM)
ServiceNow Certified System Administrator

Nice To Haves

ITIL v3 or v4 Certification
ServiceNow Certified Application Developer (CAD)
Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
PMI Project Management Professional (PMP) certification
ICAgile or equivalent Agile certification

Responsibilities

Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.
Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support
Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards.
Work with Business Analysts and stakeholders to translate business requirements into technical specifications.
Lead technical workshops to review design, architecture, and configuration approaches.
Support end-to-end project delivery including sprint planning, testing, and deployment.
Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications.
Provide technical guidance to junior developers or project teams.
Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.
Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.
Troubleshoot issues, perform root cause analysis, and optimize system performance.
Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).
Ensure compliance with security, privacy, and audit requirements.
Contribute to documentation of technical specifications, release notes, and solution designs.

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
work/life balance