ServiceNow Team Sr. Manager

Schneider Electric

2d • Onsite

About The Position

The ServiceNow Team Senior Manager leads a high-performing team responsible for ServiceNow platform management, project delivery, and daily operations. This role serves as the strategic connector between digital/business stakeholders and the ServiceNow technology team—translating business pain points and strategic priorities into scalable, value-driven ServiceNow solutions.

The mission of this role is to accelerate digital transformation, improve operational efficiency, and ensure a stable, sustainable ServiceNow platform aligned to Schneider Electric’s business needs. This position also drives platform strategy, cross-functional alignment, and manages relationships with key partners such as ServiceNow, Fujitsu, and others.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 8+ years of relevant work experience, including 5+ years in leadership or people management roles overseeing teams of 10+ members.
• Demonstrated ability to translate business requirements into impactful ServiceNow solutions (e.g., improved process efficiency, cost optimization, enhanced service quality).
• Strong technical background in core ServiceNow modules (preferred: ITSM, ITOM, HRSD, CSM).
• Experience with platform integrations and managing third‑party service integrators.
• Broad understanding of cross-functional business processes and the ability to communicate effectively with non-technical leaders.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Strong leadership capability with a track record of building business-aligned, value-focused teams.
• Highly self-driven, able to make strategic decisions, and lead initiatives with minimal supervision.
• Excellent communication skills, able to translate complex technical concepts into clear business insights.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Lead, mentor, and manage a team of ServiceNow developers, administrators, and project specialists.
• Establish clear performance objectives and promote a business-first mindset within the team.
• Serve as the primary liaison between technology teams and major business functions (SD, EIT, HR, Finance, Customer Service, etc.).
• Build strong relationships with business stakeholders to understand their challenges, process bottlenecks, and long‑term priorities.
• Direct the full lifecycle of ServiceNow-enabled initiatives—from requirements and solution design to implementation, testing, and launch.
• Facilitate workshops to validate business needs, confirm feasibility, and ensure solutions resolve real operational issues.
• Oversee day-to-day platform operations including configuration, customization, integration, and SLA management.
• Strengthen DRP/BCP capabilities to ensure platform continuity and long-term sustainability.
• Collaborate with SD teams and business leaders to design and maintain a comprehensive ServiceNow platform roadmap.
• Ensure roadmap alignment with corporate digital transformation strategies.
• Identify opportunities to optimize processes, reduce operational costs, and improve employee and customer experience through ServiceNow capabilities.
• Manage project budgets, resource allocation, timelines, and risk mitigation.
• Balance technical feasibility with business ROI to ensure successful delivery and measurable value.
• Promote knowledge sharing between technical teams and business users.
• Conduct training and enablement sessions to increase platform adoption and maximize ServiceNow value.
• Foster a collaborative environment that enhances partnership between technology and business teams.

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 20 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level