ServiceNow Solutions Architect (CAM) – Washington, DC Metro

Persistent Technology-posted 11 days ago

$155,000 - $180,000/Yr

Full-time • Mid Level

Hybrid • Alexandria, VA

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Persistent Technology Inc. (PTI) seeks a ServiceNow Solutions Architect with deep expertise in Contract & Asset Management (CAM) to support the Federal Housing Finance Agency (FHFA) Office of the Chief Financial Officer (OCFO). The architect will lead process re‑engineering, automation strategy, and data integration to modernize procurement, contract administration, invoice workflows, and asset lifecycle management while ensuring auditability, sustainability, and compliance.

Lead BPI efforts to re-engineer OCFO workflows leveraging ServiceNow CAM; document end‑to-end procedures for asset and contract lifecycle management.
Integrate ServiceNow CAM with procurement planning, contract administration, and invoice review workflows; align with FHFA policies and audit readiness needs.
Define implementation strategy and conduct feasibility assessments for ServiceNow CAM as an FHFA‑approved technology; produce configuration recommendations that reduce manual processes and improve workforce productivity.
Ensure solutions remain auditable, sustainable, and compliant with FHFA security and technology requirements; adhere to CUI handling procedures and Rules of Behavior.
Design dashboards and performance monitoring in ServiceNow; integrate contract and asset data across OCFO and relevant FHFA units; support data governance and OCIO policies.
Develop migration, configuration, and integration designs (data models, flows, ACLs, catalog/workflows, discovery, SSO/MFA).
Create deliverables (solution designs, SOPs, test plans, ATO/security artifacts inputs) and provide bi‑weekly status reporting per COR direction.
Collaborate with stakeholders (OCFO, OCIO, auditors, shared service providers) and mentor delivery team members.

7+ years of ServiceNow implementation experience, including 3+ years as a solutions/enterprise architect.
Hands-on experience with ServiceNow ITAM/Hardware Asset Management and Contract Management; strong preference for CAM implementations in federal financial/regulatory environments.
Demonstrated integration experience with financial management, procurement, invoicing, and asset lifecycle functions.
Proven ability to design compliant, auditable solutions aligned to NIST 800‑171 practices and FedRAMP‑authorized SaaS environments.
Experience producing SOPs, process narratives, test scripts, and dashboard/reporting artifacts.
Strong knowledge of role-based access control, data protection, logging, and evidence capture for audits.
U.S. Citizenship and ability to obtain and maintain FHFA Public Trust (HSPD‑12) suitability; willingness to complete required security/privacy/CUI training.
Excellent communication skills; ability to brief leadership and collaborate with cross‑functional teams.

ServiceNow Certified System Administrator (CSA) and at least one of: CIS‑ITAM, CIS‑CSM, CIS‑ITSM, CIS‑HRSD, CIS‑GRC.
Experience with Microsoft Power Platform, OneStream, or data integration/ETL tools.
Lean Six Sigma, PMP, CPA, or CGFM credentials; experience supporting audit remediation (GAO/OIG, OMB A‑123).
Prior experience with dashboarding/analytics (Performance Analytics) and data governance practices.

PTI offers health benefits, PTO, and professional development support.

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ServiceNow Solutions Architect (CAM) – Washington, DC Metro

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