ServiceNow Project Manager - Technology Modernization - New York, NY (Hybrid / Onsite as required)

Next Generation Inc•New York, NY

5d•$80 - $100•Hybrid

About The Position

Next Generation Inc. (NGI) is seeking an experienced ServiceNow Project Manager to lead enterprise ServiceNow modernization initiatives within a large-scale public-sector transportation environment. This role is responsible for planning, executing, and delivering ServiceNow implementation and enhancement projects while ensuring alignment with business objectives, stakeholder expectations, and organizational standards. The ideal candidate will bring strong project planning, execution, and communication skills, with the ability to manage complex technology initiatives across technical and business teams.

Requirements

Bachelor’s degree in a related discipline (Information Systems, Computer Science, Engineering, Business, or equivalent experience)
8+ years of experience supporting or delivering enterprise technology initiatives
Minimum 2 years of experience as a Project Manager leading complex technology projects
Demonstrated experience in project planning, scheduling, execution, and evaluation
Strong understanding of technical concepts and system implementation lifecycles
Proven ability to communicate effectively with technical teams and business users
Excellent verbal and written communication skills

Nice To Haves

PMP certification or equivalent project management credential
Prior experience managing ServiceNow implementations or modernization programs
Experience in public-sector, transportation, or highly regulated enterprise environments
Familiarity with Agile, hybrid, and/or traditional project delivery methodologies

Responsibilities

Lead end-to-end delivery of ServiceNow modernization initiatives, including new implementations, upgrades, and enhancements
Develop, manage, and maintain detailed project plans, schedules, milestones, dependencies, and risk registers
Ensure projects are delivered on time, within scope, and within budget
Coordinate cross-functional teams including business stakeholders, technical teams, vendors, and system integrators
Manage stakeholder expectations through clear communication, status reporting, and issue escalation
Drive alignment between ServiceNow solutions and business objectives across the organization
Facilitate project governance activities, steering committee updates, and executive communications
Identify, assess, and mitigate project risks and issues throughout the delivery lifecycle
Support change management and adoption efforts to ensure successful rollout of ServiceNow solutions
Ensure compliance with organizational standards, security policies, and public-sector governance requirements