ServiceNow Functional Lead

Accenture Federal Services•Washington, DC

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As a Business Analyst, you will be responsible for utilizing your expertise in ServiceNow Product Customer Service Management (CSM) and the ServiceNow Platform to drive business solutions. Your role will involve working closely with cross-functional teams to gather requirements, manage backlogs, and ensure successful implementation of Agile methodologies. Additionally, your strong background in team management will be crucial in leading and guiding project teams towards achieving project goals and milestones. In this role, exposure to tools such as Agile and backlog refinement will be beneficial in effectively managing project timelines and deliverables. Overall, your ability to navigate complex projects, collaborate with stakeholders, and drive results will be essential in ensuring the success of business initiatives. Your strong analytical skills and attention to detail will enable you to identify areas for improvement and implement strategic solutions to drive business growth. Overall, your role as a Business Analyst will be pivotal in driving innovation, streamlining processes, and delivering value to both internal and external stakeholders.