ServiceNow Development Engineer, Leo Devices and Systems Infrastructure, Amazon Leo Enterprise Technology

Amazon • Arlington, VA

23h

About The Position

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to
deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to
serve a wide range of customers, from individual households to schools,
hospitals, businesses, government agencies, and other organizations operating in
locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S.
Citizen in order to comply with U.S. government-imposed requirements related to
the nature of the work and/or where it will be performed.

Leo Devices & Systems Infrastructure team is looking for an experienced
ServiceNow Engineer/Developer to join our team. This role will be responsible
for the configuration, development, and ongoing maintenance of the ServiceNow
platform, ensuring that it meets the needs of our business while delivering a
smooth, high-quality user experience. As a ServiceNow Administrator, you’ll
manage and configure modules, implement workflows, and provide technical
support, playing a key role in driving process automation and enhancing service
delivery across the organization.

Requirements

• Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
• 3+ years of database administration experience
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD).
• 3+ years of direct experience with the ServiceNow platform as a administrator, developer and/or comparable role.
• 3+ years experience customizing ServiceNow visual interfaces with HTML, CSS, and Javascript.
• 1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.
• 1+ years experience with systems automation and orchestration such as Ansible, Terraform, Chef, Puppet, CloudFormation, CDK, etc.
• 1+ years ServiceNow integrations with external systems using REST/SOAP APIs, MID Servers, Integration Hub, and third-party tools
• 1+ years computer networking, operating systems, storage, virtualization, and server operations

Nice To Haves

• Experience building services using AWS products
• Experience utilizing AWS cloud solutions in a DevOps environment
• Other experience with developing and managing software services on major cloud service providers (e.g. GCP, Azure, Alibaba, Oracle, etc.).
• Certified Implementation Specialist - IT Service Management, - Service Mapping, - Discovery, and/or - Risk and Compliance.
• On-premise infrastructure experience including hyper-converged and enabling/associated technologies such as virtualization, networking, and storage engineering and management.

Responsibilities

• Architecture - Knowledgeable of ServiceNow’s core capabilities, extensibility, and best practices when designing solutions for business customers.
• Administration – Experience upgrading, configuring, and maintaining ServiceNow’s core, modules, workflows, and integrations with minimal disruption to business customers.
• Support - Troubleshoot and resolve user and service issues along with optimizing performance of ServiceNow, integrations, and customization.
• Customizing - Create and modify forms, fields, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.
• Workflow and Integrations - Build and maintain integrations with external systems using REST/SOAP APIs, MID Servers, and third-party tools.
• Middle-ware and ETL architecture and development - Design, develop, and deploy resources for interfacing ServiceNow with other systems.
• Reporting and Analytics - Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level