ServiceNow CSM Leader

Slalom•Columbus, OH

32d

About The Position

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design. We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom.

Requirements

A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management
Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
Experience managing a consulting practice to successful business metrics.
Experience managing and navigating the ServiceNow partner ecosystem.
Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
Strong leadership skills with the ability to inspire and lead a team.
Strategic thinking with a bias for action and outcomes..
Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
Proven track record of client/employee satisfaction
Ability to think strategically and solve complex business problems.
Strong executive presence and client advisory skills.
Proven leadership of ServiceNow engagements with a focus on CSM (Customer Service Management) modules.
A demonstrated commitment to continuous learning and professional growth.
Willingness to travel up to 50%

Responsibilities

Capability Leadership, Growth and Strategy: Define and execute the strategic vision for the ServiceNow capability globally.
Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
Client Engagement & Delivery: Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
Collaborate with clients to develop long-term relationships and provide exceptional service.
Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
Business Development: Identify and pursue new client opportunities in collaboration with account and market leaders.
Shape proposals, lead solutioning, and support go-to-market campaigns.
Bring a compelling storytelling ability to communicate ServiceNow's value proposition.
Team Leadership: Manage a team of ServiceNow consultants, architects, and developers.
Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent
Solution Innovation & Quality Assurance: Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
Champion quality, scalability, and long-term client success.
Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership: Manage the team to achieve revenue and utilization goals
Ensure appropriate business rigor for managing pipeline, staffing, project margin

Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includeâ¯meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume