ServiceNow Change Management Analyst

Stefanini Group • Charlotte, NC

5d • Remote

About The Position

Stefanini Group is looking for ServiceNow Change Management Analyst for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at [phone]/ Alfher [email protected] for faster processing. Thank you! Position Summary We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.

Requirements

• 3+ years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).
• Practical experience implementing and operating ServiceNow Change Management module(s): workflows, business rules, flows, UI actions, notifications.
• Familiarity with ITIL change management concepts and best practices.
• Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.
• Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics, Reporting, or similar).
• Excellent written and verbal communication skills

Responsibilities

• Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
• Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
• Design, implement and maintain change models (standard, normal, emergency) and change templates.
• Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
• Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
• Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
• Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.
• Help Build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.
• Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees