ServiceNow Business Process Consultant (Manager)

Huron Consulting Services • Chicago, IL

13d • $145,000 - $170,000

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change. You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability. Join our team as the expert you are now and create your future. ServiceNow Business Process Consultant (Manager) Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.

Requirements

• Bachelor’s or Master’s degree in a field related to this position or equivalent work experience
• 3+ years as a ServiceNow B usiness Process Consultant in increasingly complex implementations ; preferably with a ServiceNow Elite-level partner (not an internal role)
• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist , AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
• Current ServiceNow Certified System Administrator (CSA) REQUIRED
• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management
• Strong User Story definition / documentation skills
• Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations
• Knowledge / experience with NowCreate / ServiceNow Best Practices
• Ability to solve complex problems creatively with strong critical thinking
• Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions
• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
• Flexible living locations across the U.S and Canada with travel for client engagements and team collaboration up to 30%.

Responsibilities

• Strong analytical skills to analyze process data, identify trends, and draw insights to inform decision-making.
• Ability to troubleshoot process issues, identify root causes, and propose solutions for improvement.
• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.
• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders
• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations
• Ability to communicate technical concepts to non-technical audiences and facilitate productive discussions.
• Skill in building relationships and maintaining open communication channels with clients and project team members.
• Strong understanding of ServiceNow across multiple modules
• Skill in facilitating workshops and collaborative sessions to gather requirements and define future state processes.
• Expertise in defining and documenting user stories and acceptance criteria
• Strong experience providing demonstrations of out-of-box ServiceNow functionality
• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0
• Experience and capability to work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases
• Proficiency in working with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
• Understanding of project management fundamentals to support project planning, scheduling, and tracking.
• Experience executing projects in a hybrid Waterfall / Scrum methodology
• Experience running scrum standups
• Ability to assist in creating project documentation, including project plans, status reports, and risk registers.
• Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives
• Understanding of the industry and business context in which automation initiatives are implemented.
• Familiarity with industry-specific processes, regulations, and compliance requirements.
• Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs.
• Willingness to continue ServiceNow training gaining additional micro-certifications , certifications, and delivery accreditations
• Willingness to stay updated on emerging technologies, automation trends, and best practices.
• Ability to adapt to changing project requirements, priorities, and timelines.
• Commitment to continuous improvement and professional development.

Benefits

• This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy.
• The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees