ServiceNow Business Analyst - TS/SCI with Polygraph
About The Position
A ServiceNow Business Analyst (BA) bridges business needs and technical solutions by gathering requirements, designing workflows, and implementing improvements within the ServiceNow platform, focusing on modules like ITSM, HRSD, and CSM, acting as a key liaison between stakeholders and developers, and ensuring solutions align with business objectives through testing and documentation. Key responsibilities include process mapping, user story creation, UAT, stakeholder management, and ensuring best practices, often using Agile/Scrum, with skills in platform configuration and sometimes scripting.
Requirements
- 8 + years of related experience
- US Citizenship Required
- Several years in Business Analysis, with specific experience in ServiceNow projects.
- Solid understanding of the ServiceNow platform, its capabilities, and core modules.
- Familiarity with Agile/Scrum.
- User Story writing, Process Mapping, Flow Designer, basic scripting (JavaScript), integration concepts.
- Strong communication and stakeholder management.
- Problem-solving and critical thinking.
- Ability to bridge technical and non-technical communication.
Nice To Haves
- ITIL Foundation, ServiceNow Certified System Administrator/Business Analyst.
Responsibilities
- Requirement Gathering: Collaborate with users and stakeholders to elicit, analyze, and document business needs for new features or enhancements.
- Process Design: Map existing processes and design optimized workflows within ServiceNow, focusing on automation and efficiency.
- Solution Implementation: Translate requirements into user stories, functional specifications, and process flows for development teams.
- Testing & Validation: Participate in testing (UAT), create test cases, and ensure delivered solutions meet quality standards.
- Liaison: Act as the primary communicator between business stakeholders and technical teams.
- Support & Training: Assist with user training and documentation.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
