ServiceNow Architect (Senior / Lead Level)
About The Position
The ServiceNow Architect is responsible for designing, governing, and overseeing enterprise-level ServiceNow implementations . This role defines platform architecture, integration strategy, data models, and technical standards while providing leadership and guidance to development teams and stakeholders. Key Responsibilities Architect end-to-end ServiceNow solutions across multiple modules Define and enforce platform standards, governance, and best practices Design and oversee integrations using REST, SOAP, OAuth2, MID Server, and APIs Own CMDB architecture and Common Services Data Model (CSDM) alignment Provide technical leadership and mentorship to ServiceNow developers Guide scripting and customization using JavaScript, Glide API, and Business Rules Lead upgrade planning, version control, update sets, and deployments Ensure security, performance, scalability, and compliance Partner with leadership and clients on ServiceNow strategy and roadmap Serve as the technical authority during complex implementations
Requirements
- 5+ years of hands-on ServiceNow implementation experience
- 3+ years in a lead, senior developer, or architect role
- Deep expertise in ITSM, ITOM, ITBM, HRSD, and CMDB
- Advanced experience with ServiceNow scripting and integrations
- Strong understanding of ITIL and mapping processes to ServiceNow
- Experience leading large-scale or multi-module implementations
- ServiceNow Certified System Administrator (CSA) – required
Nice To Haves
- CAD or CTA (or CTA-track) strongly preferred
Responsibilities
- Architect end-to-end ServiceNow solutions across multiple modules
- Define and enforce platform standards, governance, and best practices
- Design and oversee integrations using REST, SOAP, OAuth2, MID Server, and APIs
- Own CMDB architecture and Common Services Data Model (CSDM) alignment
- Provide technical leadership and mentorship to ServiceNow developers
- Guide scripting and customization using JavaScript, Glide API, and Business Rules
- Lead upgrade planning, version control, update sets, and deployments
- Ensure security, performance, scalability, and compliance
- Partner with leadership and clients on ServiceNow strategy and roadmap
- Serve as the technical authority during complex implementations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
51-100 employees
