ServiceNow Architect Principal Engineer

Wells Fargo•Minneapolis, MN

1d•$159,000 - $305,000•Hybrid

About The Position

About the Role: Wells Fargo is seeking a ServiceNow Architect – Principal Engineer. This role is an enterprise‑level technical leader responsible for defining and driving the architectural and engineering direction of the ServiceNow platform. This role ensures platform initiatives are delivered securely, at scale, and in alignment with enterprise standards, while enabling innovation, operational excellence, and an exceptional employee experience. This role serves as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives. Position Responsibilities and Expected Outcomes: Platform CoE Maturity & Governance Outcome: A scalable, enforceable governance model that enables innovation without sacrificing platform health and increased Technical Debt. Lead technical feasibility and integration efforts as governance expands to include: - Artificial Intelligence - Solution Domains Across IT, HR, Risk and Platform Establish and evolve platform standards, patterns, and guardrails Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem GenAI Optimization on ServiceNow Outcome: Secure, performant, and business‑aligned GenAI capabilities at enterprise scale. Align designs on GenAI capabilities on ServiceNow Operationalize the AI governance framework Optimization of AI Search, Now Assist, Agents and Agentic Flows Provide technical leadership for: - GenAI funding plans - Business case development - Architectural alignment with enterprise AI strategy Unified Employee Experience Outcome: A seamless, cohesive experience across tools and platforms. Provide technical leadership for the Agent‑to‑Agent (A2A) protocol between Wells Fargo Enterprise Solutions and ServiceNow Ensure integrations are: - Maintainable - Scalable - Resilient Enforce consistent UX and interaction patterns across employee‑facing experiences Technical Debt Reduction & Modernization Outcome: A modern, sustainable platform with reduced long‑term risk. Partner with Platform Architects to: - Identify technical debt across GenAI and platform domains - Prioritize remediation based on risk and business impact Drive modernization efforts that align with long‑term platform health and enterprise architecture standards Strategic Responsibilities Align platform engineering strategy with: - Product strategy - Enterprise architecture Define, document, and enforce technical standards and best practices Produce architecture artifacts such as: - Product Architecture Specifications (ArchSpecs) - Design standards and reference architectures Lead application portfolio modernization and rationalization Serve as a trusted technical partner to: - Engineering leadership - Product management - Enterprise architecture - Technology executives

Requirements

7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
5+ years of ServiceNow Development, Design, or Implementation experience

Nice To Haves

Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control.
Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance.
Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems; familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health.
Experience in financial services or other regulated industries; familiarity with model risk management and data protection in AI-enabled features.
Executive presence and influence—serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives; skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization.
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
ServiceNow Certified Technical Architect / Certified Master Architect
Strong verbal, written, and interpersonal communication skills
A BS/BA degree or higher

Responsibilities

Platform CoE Maturity & Governance Outcome: A scalable, enforceable governance model that enables innovation without sacrificing platform health and increased Technical Debt.
Lead technical feasibility and integration efforts as governance expands to include: - Artificial Intelligence - Solution Domains Across IT, HR, Risk and Platform
Establish and evolve platform standards, patterns, and guardrails
Ensure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystem
GenAI Optimization on ServiceNow Outcome: Secure, performant, and business‑aligned GenAI capabilities at enterprise scale.
Align designs on GenAI capabilities on ServiceNow
Operationalize the AI governance framework
Optimization of AI Search, Now Assist, Agents and Agentic Flows
Provide technical leadership for: - GenAI funding plans - Business case development - Architectural alignment with enterprise AI strategy
Unified Employee Experience Outcome: A seamless, cohesive experience across tools and platforms.
Provide technical leadership for the Agent‑to‑Agent (A2A) protocol between Wells Fargo Enterprise Solutions and ServiceNow
Ensure integrations are: - Maintainable - Scalable - Resilient
Enforce consistent UX and interaction patterns across employee‑facing experiences
Technical Debt Reduction & Modernization Outcome: A modern, sustainable platform with reduced long‑term risk.
Partner with Platform Architects to: - Identify technical debt across GenAI and platform domains - Prioritize remediation based on risk and business impact
Drive modernization efforts that align with long‑term platform health and enterprise architecture standards
Strategic Responsibilities Align platform engineering strategy with: - Product strategy - Enterprise architecture
Define, document, and enforce technical standards and best practices
Produce architecture artifacts such as: - Product Architecture Specifications (ArchSpecs) - Design standards and reference architectures
Lead application portfolio modernization and rationalization
Serve as a trusted technical partner to: - Engineering leadership - Product management - Enterprise architecture - Technology executives