TS/SCI ServiceNow Administrator

MKS2 Technologies-posted 12 days ago

Full-time • Mid Level

Onsite • Springfield, VA

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We are hiring a great opportunity for a ServiceNow Administrator / Developer - active TS/SCI clearance . This position will be based in Springfield, VA and the position is required to be onsite. This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph. The ServiceNow Administrator/Developer will perform configuration, development, support, and maintenance of the SNOW instances.

Effectively collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment.
Automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management.
Design, develop, and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.

Shall have 5 years of direct experience with the ServiceNow platform as an administrator/developer.
Shall possess proficiency in gathering requirements, database design schemas, and data modeling.
Shall possess ServiceNow Certified Systems Administrator Certification.
Shall have experience customizing or developing reports from data residing in relational databases.
Shall have experience customizing or developing dashboards and charts from data source(s).
Shall be familiar with Web technologies such as JavaScript, HTML, XML, and CSS.
Shall have excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
Shall be familiar with the NOW platform's APIs and Integrations.
Shall possess a strong knowledge of and experience in ServiceNow core architecture and applications to include Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO.
Shall possess a strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements.
Shall possess proven experience training users on customizations and processes.
Shall have proven experience with process and solution integration, workflow, design/configuration, and reporting.
CSWF: Specialty Area Framework Category: Securely Provision; Proficiency Level: Intermediate.
Bachelor’s degree from an accredited University; or ONE or more SNOW certifications, such as Certified Systems Administrator, Certified Applications Specialist, Certified Application Developer.
This position will require an active DoD Top Secret with SCI eligibility.
The position will require the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

8 years of direct experience with the ServiceNow platform as an administrator/developer.
Advance ServiceNow certifications.
Experience with Agile software development
ITILv4 Intermediate certification(s).
Proficiency with Microsoft Office Suite and SharePoint.

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