ServiceNow Administrator I

South State Bank•Winter Haven, FL

24d•Remote

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES It is the responsibility of the ServiceNow Administrator to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform in all its environments. Modules to be supported include Request, Change, Incident, Problem, CMDB, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, Security Incident Response and other service modules.

Requirements

Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Performance Analytics
Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
Advanced understanding of businesses supported
Strong written and verbal communication skills
Ability to learn and grasp new concepts and business processes quickly.
Detail-oriented with ability to communicate with diverse stakeholders
Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams
Education: College Degree or equivalent work experience
Experience: 2 + years of ServiceNow administration experience required, Information Technology, Data Analysis, Reporting & Metrics
Certified ServiceNow System Administrator required or obtained within 6 months.

Nice To Haves

Knowledge of ITIL processes is preferred
Knowledge of banking process preferred
Knowledge of Helpdesk operations and fundamentals is preferred

Responsibilities

Perform day-to-day administration of the ServiceNow system
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance
Work with Technology team members to identify and refine business requirements and workflows as defined by the stakeholders and Product Owners.
Communicate process standards to ensure understanding across the organization.
Research. Review and analyze the effectiveness and efficiency of procedures and develop strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.
Maintain and update documentation of processes supported, to include procedures.
Create and update ServiceNow reports and dashboards
Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.
Perform upgrades to ITSM applications as required.
Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.
May become responsible for supporting other processes and duties in the supporting area.
Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.
Establish effective relationships with Technology personnel, program and project managers, and other business partners.
Prioritize and manage own workload to deliver quality results and meet timelines. Ensuring quality and accuracy of data and information is a priority.
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.
Possess and demonstrate effective communication skills/habits, both written and verbal
Accepts other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.